Author Topic: Videobox starts with advertising mode  (Read 953 times)

daveclark

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Videobox starts with advertising mode
« on: August 14, 2016, 05:35:05 PM »
Can anyone help. When I start videobox, running on windows XP My screen goes straight to the advertising screens and no keys make any difference. This is after I changed something in the settings, but I can't get back to the settings because the program defaults to ad. screen even after uninstalling and reinstalling.

Steve

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Re: Videobox starts with advertising mode
« Reply #1 on: August 14, 2016, 05:39:21 PM »
Hi dave

Do you have more than 1 screen attached to your pc ?.

daveclark

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Re: Videobox starts with advertising mode
« Reply #2 on: August 14, 2016, 06:39:50 PM »
Good evening Steve.
Yes I have another screen attached.

Steve

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Re: Videobox starts with advertising mode
« Reply #3 on: August 14, 2016, 06:41:20 PM »
sounds like you may have set VBX to show content on the 2nd screen, then removed the 2nd screen maybe ?.

daveclark

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Re: Videobox starts with advertising mode
« Reply #4 on: August 14, 2016, 06:49:05 PM »
The only keys that work when videobox is running with adverts showing is ctrl/alt/del, and windows key that enables me to close vbox, the second screen works like any extension screen in windows

Steve

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Re: Videobox starts with advertising mode
« Reply #5 on: August 14, 2016, 06:50:21 PM »
Hmm. that doesnt answer my question, did you set content to show on screen2 ?

daveclark

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Re: Videobox starts with advertising mode
« Reply #6 on: August 14, 2016, 06:53:42 PM »
I set the video to show on the second screen from videobox settings but now I have only a blue screen on it

Steve

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Re: Videobox starts with advertising mode
« Reply #7 on: August 14, 2016, 06:56:30 PM »
Ok, to clear this you need to delete your user.config files, do you know where they are ?

daveclark

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Re: Videobox starts with advertising mode
« Reply #8 on: August 14, 2016, 07:00:15 PM »
I don't know where these are

daveclark

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Re: Videobox starts with advertising mode
« Reply #9 on: August 14, 2016, 07:13:44 PM »
Hi Steve
Found the user.config files, deleted them everything fine again.
You are a genius.
Thank you

Steve

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Re: Videobox starts with advertising mode
« Reply #10 on: August 14, 2016, 07:16:42 PM »
:-)