Author Topic: Help Needed  (Read 1596 times)

j1rgo

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Help Needed
« on: December 19, 2015, 05:27:31 PM »
Hi Folks
My juke blaster pro was working fine at the start of the year. I went to play it today and it's not starting up I've tried using previous versions that's not working either. I joined the member centre but it wants me to purchase the software is this now the case I would have to purchase again? Thanks

Steve

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Re: Help Needed
« Reply #1 on: December 19, 2015, 05:30:52 PM »
Hi j1rgo, I will try to help  :D

When you say " it's not starting up", what exactly does it do ?, you get any error messages or anything ?.

j1rgo

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Re: Help Needed
« Reply #2 on: December 19, 2015, 05:43:42 PM »
Hi
It says juke blaster pro stopped working

Thanks

Steve

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Re: Help Needed
« Reply #3 on: December 19, 2015, 05:47:35 PM »
Have you installed the .NET framework ?, is this on win Xp ?

j1rgo

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Re: Help Needed
« Reply #4 on: December 19, 2015, 05:53:57 PM »
Hi
It was on Windows 7 I upgraded to Windows 10

Steve

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Re: Help Needed
« Reply #5 on: December 19, 2015, 05:57:44 PM »
What version of JBP do you have ?

j1rgo

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Re: Help Needed
« Reply #6 on: December 19, 2015, 06:06:15 PM »
I bought it Nov 2012 if that helps it was purchased online

Thanks

Steve

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Re: Help Needed
« Reply #7 on: December 19, 2015, 06:13:46 PM »
Sounds like you have an old legacy version, I doubt it will work on win10, sorry  :'(


j1rgo

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Re: Help Needed
« Reply #8 on: December 19, 2015, 06:27:47 PM »
Hi If I purchased a new subscription does it work with win10? I could revert back to win7 which I think I can do ?

Thanks

Steve

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Re: Help Needed
« Reply #9 on: December 19, 2015, 06:38:59 PM »
A cheaper option for you is the conversion service, its basically a new copy of JBP. http://jukeblaster.com/index.php?page=detail&get_id=17&category=

We did try Videobox on win10 but not JBP, but I see no reason why it wouldn't work.