JukeBlaster.com Forum

General Category => Videobox => New Install Problems => Topic started by: Markieboy1970 on September 11, 2020, 08:55:25 PM

Title: VideoBox and touch screen not working HELP
Post by: Markieboy1970 on September 11, 2020, 08:55:25 PM

Hi All
I will start of by saying I am computer illiterate but manage to get by.
Bought video box today and loaded onto my pc which I believe is running Windows 10.
Managed to load up initially with my code and attempted to add music which is where things went wrong.
Video box crashed and every time I open it it’s stuck on the loading please wait..checked with the task manager and it shows video box not responding and to top that the touch screen no longer works..
Can anyone help please ?

Regards Mark

Title: Re: VideoBox and touch screen not working HELP
Post by: Steve on September 12, 2020, 09:07:44 AM

Hi Mark, I will take a look at it for you (remote assistance), let me know as early as you can today if you want me to try fix it for you, I'm ready now...

You can download the remote assistance agent here:-  https://jukeblaster.com/forum/index.php?topic=1889.0

Steve

Title: Re: VideoBox and touch screen not working HELP
Post by: Markieboy1970 on September 12, 2020, 11:16:24 AM

Hi Steve
Thanks for getting back to me.
I have team viewer already set up on the PC if that helps.
Regards Mark

Title: Re: VideoBox and touch screen not working HELP
Post by: Markieboy1970 on September 12, 2020, 11:18:34 AM

Can email you my contact details if it makes it easier

Title: Re: VideoBox and touch screen not working HELP
Post by: Steve on September 12, 2020, 11:20:06 AM

Hi Mark, we cant use teamviewer but the client we use works exactly the same way, just run it on your pc and send me the numbers+pass, im ready now :-)

Title: Re: VideoBox and touch screen not working HELP
Post by: Markieboy1970 on September 12, 2020, 11:32:39 AM

steve
do i send the details over the post or by email?

Title: Re: VideoBox and touch screen not working HELP
Post by: Steve on September 12, 2020, 11:34:31 AM

just email

Title: Re: VideoBox and touch screen not working HELP
Post by: Markieboy1970 on September 12, 2020, 11:38:30 AM

emailed

Title: Re: VideoBox and touch screen not working HELP
Post by: Markieboy1970 on September 12, 2020, 01:20:15 PM

Thanks again Steve for all your patience with a computer Numbty.
Ps
The touch screen started working again