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Videobox Not Loading
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Topic: Videobox Not Loading (Read 6710 times)
mulloz
Jr. Member
Posts: 13
Videobox Not Loading
«
on:
June 27, 2015, 01:39:38 PM »
Hi,
just wondering if someone may be able to help me out, I have loaded the machine with VideoBox it was working great then one day it just stopped starting up I have copied the folder and un installed then reinstalled, but even after reinstalling the trial dialog after clicking on try it doesn't start either, have you got anywhere for me to start trying to fix this problem ?
Thanks in advance
Nathan
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Steve
Administrator
Hero Member
Posts: 2311
Re: Videobox Not Loading
«
Reply #1 on:
June 27, 2015, 04:09:09 PM »
Hi mulloz
Run Videobox and then open task manager and tell me if you see videobo ?
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mulloz
Jr. Member
Posts: 13
Re: Videobox Not Loading
«
Reply #2 on:
June 27, 2015, 04:52:01 PM »
Yes I do see it in the task manager but give it 15-20 seconds and it disappears again
Cheers, Nathan
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Steve
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Re: Videobox Not Loading
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Reply #3 on:
June 27, 2015, 05:05:31 PM »
Is this on win Xp ?.
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mulloz
Jr. Member
Posts: 13
Re: Videobox Not Loading
«
Reply #4 on:
June 28, 2015, 02:55:47 AM »
Not XP, its Windows 7 64bit, fresh install with all current updates
Cheers, Nathan
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Steve
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Posts: 2311
Re: Videobox Not Loading
«
Reply #5 on:
June 28, 2015, 09:21:27 AM »
Hmmm, puzzler...
Ok, as soon as you see it in task manager, right click on Videobox and select 'Maximize', see if that has any effect.
If all else fails I can take a look for you tomorrow (Mon) if you like ?.
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mulloz
Jr. Member
Posts: 13
Re: Videobox Not Loading
«
Reply #6 on:
June 28, 2015, 10:46:33 AM »
Yep to was ill try that and let you know how I go
Thanks, Nathan
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mulloz
Jr. Member
Posts: 13
Re: Videobox Not Loading
«
Reply #7 on:
June 28, 2015, 12:27:59 PM »
Gave it a whirl and no bingo, so if you want to send me the info on how you want to remote access this and have a play around ill leave it going and you can see if you can figure anything out
Thanks, Nathan
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Steve
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Posts: 2311
Re: Videobox Not Loading
«
Reply #8 on:
June 28, 2015, 02:05:58 PM »
Ok, il have a look for you about 10:30 in the morning, I will email you some easy instructions later tonight, look for it in your inbox.
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Steve
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Re: Videobox Not Loading
«
Reply #9 on:
June 28, 2015, 08:23:59 PM »
Hi mulloz
I've sent some instructions to your email address, please be at your PC at 10:30am in the morning and we will try to get you going my friend :-)
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mulloz
Jr. Member
Posts: 13
Re: Videobox Not Loading
«
Reply #10 on:
June 28, 2015, 10:39:25 PM »
Thanks very much for that, is that 1030 AEDST, or is that the forum time in roughly 12hours ?
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Steve
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Posts: 2311
Re: Videobox Not Loading
«
Reply #11 on:
June 28, 2015, 10:42:20 PM »
GMT London +-0 (UK 10:30am)
«
Last Edit: June 28, 2015, 10:43:59 PM by Steve
»
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mulloz
Jr. Member
Posts: 13
Re: Videobox Not Loading
«
Reply #12 on:
June 28, 2015, 10:55:39 PM »
Yep to easy that's at about 1930 here in Australia ill be ready to go
Thanks, Nathan
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mulloz
Jr. Member
Posts: 13
Re: Videobox Not Loading
«
Reply #13 on:
June 29, 2015, 09:31:32 AM »
would you like me to reply to the email you sent ?
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Steve
Administrator
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Posts: 2311
Re: Videobox Not Loading
«
Reply #14 on:
June 29, 2015, 09:39:49 AM »
Yes please, im ready now if you are ?
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