JukeBlaster.com Forum

General Category => Pub Jukebox => NEW INSTALL PROBLEMS => Topic started by: Piper on June 04, 2019, 09:35:03 PM

Title: JMC won't install, after extracting the files the application file disappears
Post by: Piper on June 04, 2019, 09:35:03 PM

Using the trial version, I'm trying to install the Jukebox Management Console. When I hit Install the files download but then when I click on the application shortcut for JMC it says the shortcut is no good and then going into the folder the application file is no longer there. I've tried uninstall/ reinstall several times to no avail. Please help!

Title: Re: JMC won't install, no Music Manager install option
Post by: Piper on June 05, 2019, 04:54:11 AM

I should point out that it is a Windows 7 machine I cannot get JMC to load on. I was able to get it onto a Windows 10 pc. On top of that, there is no option to install the Music Manager unlike all the other screenshots I've seen of the installation program, does that only come with the paid-for Enterprise version?

Title: Re: JMC won't install, after extracting the files the application file disappears
Post by: Tony Neen on June 05, 2019, 10:09:02 AM

Could be your Anti Virus software throwing a false positive and deleting the files ??

Title: Re: JMC won't install, after extracting the files the application file disappears
Post by: Steve on June 07, 2019, 05:32:42 PM

Try this...
download zip
right click zip and select properties, then click "unblock" (bottom right)
unzip
install

Title: Re: JMC won't install, after extracting the files the application file disappears
Post by: Tony Neen on June 07, 2019, 06:40:24 PM

Steve, could you check this out for me, cheers Tony

https://jukeblaster.com/forum/index.php?topic=1727.msg6226#new

Title: Re: JMC won't install, after extracting the files the application file disappears
Post by: Piper on June 20, 2019, 08:18:41 PM

I don't see any "unblock" option anywhere in the Properties area, so unfortunately that solution did not work.

Title: Re: JMC won't install, after extracting the files the application file disappears
Post by: tp112061 on September 17, 2019, 12:10:09 PM

It is definitely your antivirus software. Norton did that to me when installing the demo and Windows Defender did it when installing the registered version. You may have to go into the Anti Virus Software and have it restore the executable and have it ignore the executable file in the future.