JukeBlaster.com Forum
General Category => Pub Jukebox => Topic started by: clive on March 27, 2021, 01:05:59 PM
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I have emailed the support email address and posted on here with no response... is this still a supported product?
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Yes its supported, but I dont see a question ? :o
Steve
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hi steve, the question is in the pub jukebox section and is that after the program stopped working i had to reinstall. it wouldn’t work at all so i had to delete the pub jukebox folder. i then got it working but it crashes whenever it’s left to play background music... the screen freezes up and the only way out is to exit windows.
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the original question is titles “corrupt installation”
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Are you using Win10 ?
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Hi, yes it is Windows 10, latest uodate
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have you tried the non-flash version of Pub Jukebox ?
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It is the non flash version which i installed. The Flash version ran too slow and was jittery when starting new videos... you could see it resize the video and sometimes the video would not be centred. So I changed to the non flash version which was running great.
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Then i would say its something on the windows system or windows itself thats the problem, can you do a fresh install of windows.
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it was a fresh install. it will work for hours (days even) if there are items in the queue.. it’s just the background music that’s causing the issue. in a log file i found it said “out of bounds” as if it’s trying to access a file that no longer exists... is there any way i can do a complete rebuild of the jukebox installation... so that i can do a first time music load again?
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I can take a look for you if you like ?, I'm here until about 4pm, let me know asap...
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Hi, i am online now
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Ok, get the client here:- https://jukeblaster.com/forum/index.php?topic=1889.0
email your Id & pass to me here:- https://jukeblaster.com/contact.html
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thanks...logon sent via email
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Thank you for your time yesterday. All worked great..... until I connected the second screen. After using screen 2 as the main playback screen, the BGM freezes on changing track again. If I switch back to main screen it will run fine. Any ideas as the second screen is really essential to be able to watch videos while selecting tracks?
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Is your second screen connected via hdmi ?
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Its DVIout on the computer then through HDMI to the monitor
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Thats your problem then, only straight vga is supported.
if you search the forum for "hdmi" you will see others have had problems with this...
Steve
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Ah, thats a real problem then as very few modernmonitors have vga and the £3,995 external monitor i just bought doesn't... can this be fixed?
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Its not fixable with software cause its a hardware issue, thats just how hdmi works.
However i have 2 monitors and one has an hdmi to vga converter on it and that seems to work ok for me.
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Hi Steve, not sure I understand. The external HDMI works fine with other software such as photobooths etc on the same pc and never has any glitch. This has to be a Jukeblaster issue surely?
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Nope, you are forgetting windows.
its the way windows interfaces to the hardware, all programs run via windows.
Try this if you dont belive me, open any app that plays videos or music and set it playing, then drag the app from screen1 to the hdmi screen and you will see it glitch, sorry but there's no way around it.
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Having read the other posts onHDMI I thought I would try something. If I set up the external HDMI monitoras the PRIMARY screen, launch Jukebox and then drag it to the now secondary laptop screen, then set the video to play onthe second (now primary) screen it seems to work fine via HDMI. However, I cant then make the Jukebox interface runin full screen on the (secondary) laptop screen. Is this something that can be fixed so that I can make the secondary screen interface full screen?
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Hmmm, not sure what you mean its a bit confusing lol, but I doubt you will get it perfect while mixing different interface types.
have a look on the back of your monitor it should have a vga connector, most do...
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Ok. So if i set the external HDMI monitor as my Seocndary monitor on Windows it does not work. If, however I configure the HDMI monitor asmy PRIMARY windows monitor (The one that Windows boots too) then load Jukebox (it will now be on the external monitor),. I can then drag it to the laptop internal (Now secondary windows monitor) and set the HDMI monitor as the one to play videos too. This has been working for over an hour. However, I cant now set the interface on the laptop to full screen (as this is the Secondary Windows monitor not the Primary windows monitor).
So, if the software would allow me to run the interface full screen on my secondary windows monitor it would all work perfectly.
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Neither of my Jukebox external monitors (both bought in the last 6 months) have a VGA interface. Netiher does my Eizo Colouredge 2420 which I have had for a few years now. I think most modern monitors are HDMI/DVI only (or at least those I have bought). I could try a VGA to HDMI adapter maybe
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When you say it wont go full scree, what does it do ? can you show a picture of it
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Nope, you are forgetting windows.
its the way windows interfaces to the hardware, all programs run via windows.
Try this if you dont belive me, open any app that plays videos or music and set it playing, then drag the app from screen1 to the hdmi screen and you will see it glitch, sorry but there's no way around it.
Hi Steve, this has always worked well for me on an external HDMI monitor. It is how I always watched my music videos before buying the Jukbox software. No glitches, Windows 10 playing to external HDMI secondary monitor. I bought Jukebox to benefit from the music selection and indexing benefits that Jukebox offers. I also use an external HDMI monitor when I am editing videos as most video editors do. I am sure therefore that this is to do with the way that Jukebox is interfacing and not Windows itself or a problem with HDMI. I think the solution I mention below also supports this as it has now been running over HDMI in that configuration for over 2.5 hours without any glitches at all.
It is interesting that whenever it freezes it does it BETWEEN tracks leaving the jukebox default screen displayed and never in the middle of a track. Surely if it was an ingerent HDMI issue it would happen at random times?
Also, whenever you quit jukebox, via system admin, shutdown option, it always leaves a Jukebox program running in task manager and the secondary HDMI display frozen until you terminate that program manually via task manager. I thought these explanations might help to identify the issue.
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When you say it wont go full scree, what does it do ? can you show a picture of it
The only option to run jukebox in full screen mode is in system admin... this requires a restart and will therefore force Jukebox to the PRIMARY display (in this case the external HDMI monitor) and prevent me from dragging it back to the laptop monitor. So the best I can get is as shown without the interface "locked" full screen to the now secondary windows laptop monitor.
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A close up view showing the control options to resize on the screen
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It should remember which montior it was on last and show there after restart, but it sounds like you may have other problems if you have to use taskmanager to close it
Try this, Put PJ back into normal screen mode and just close it down as normal with the red X button top right of window and then restart, does it close properly ?, does it go the the correct monitor when you restart it ?
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Success!!!!!
So, I had to switch video to work on the user interface screen (as it didnt exit properly even when using the close window button and therefore froze up the main PC screen). So, I went into engineer options, chose user interface under video options, then selected full screen mode and did a restart. AND.... now its all up and working via HDMI as I wanted but with the external HDMI being my PRIMARY windows 10 screen. I will continue to test but I think this is going to work fine!
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and yes... it does load on the correct screens after a reboot.
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Thats brill Clive, well dome mate ;D
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Pub Jukebox – Video on external HDMI monitor
a) Set the HDMI monitor to be your primary windows monitor.
b) Go to display settings (right click on windows desktop), make sure extend these displays is checked.
c) Select the HDMI display in the dropdown at the top and then scroll right down to just below “extend these displays” and there is a tick box to “make this my main display”.
d) NOTE: Your PC will now boot to the HDMI display each time and not the built-in display!
e) Now load Jukebox and the interface will load on the HDMI display.
f) While setting up, go to engineer, video options and set to display videos on the Interface screen.
g) Now drag the jukebox screen to the PC display that you want to use for the interface.
h) You can now re-enable full screen mode and restart jukebox.
i) Jukebox will now load on the PC main display. Go to Engineer, video and set to the HDMI (Primary) display.
j) All should now be set up.
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Nope :(
Unfortunately this didnt work. Whilst it ran longer it still terminates between tracks and the program crashes after roughly 1 hour.
It always terminates like this and never part way through a video. Meanwhile the videos running directly from Windows 10 to second HDMI monitor (different PC) continue to run without a glitch (4 hours now).
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So, I can play from a selected track for hours with no issue, but within minutes of it reverting to background music it locks up ... but only when changing to the next track, never part way through a track. That has to be a programming issue otherwise it would happen at random times or when changing tracks from the playlist. It only even happens on changing tracks from BGM. Is it possible for someone to check the code that runs at that point compared to the code that runs when its not BGM?
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Yesterday, to rule out all other options, I completely wiped the laptop and have reinstalled Windows from the Microsfot website and only have Jukebox loaded.
The problem is identical. I can put tracks in the queue and it will hapily play for hours and hours. As soon as I let the queue empty and BGM kick in it freezes on track change. At the moment I am only able to use it with BGM disabled. From my own experience programming and testing this is clearly a software issue not a hardware issue. From the error log I found before it seems to imply that it is trying to load a track which is outside the range of the tracks in the library. I will post the log below:
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
mscorlib
at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
at System.ThrowHelper.ThrowArgumentOutOfRangeException()
at System.Collections.Generic.List`1.get_Item(Int32 index)
at ..()
at ..()
at ..(Object , MouseEventArgs )
at System.Windows.Forms.Control.OnMouseClick(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at DevComponents.DotNetBar.ItemControl.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
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I have also now borrowed a VGA monitor to test as you suggested this only happens on HDMI. I can confirm that the issue happens on VGA just as it does on HDMI when playing background music. I have now had the jukebox play successfully with both VGA and HDMI fitted at the same time for over 6 hours IF there are tracks in the queue. But it crashes within 10 minutes of starting BGM.
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Does it crash on constant bgm or timer bgm ?
Have you tried it on a different pc ?
Does it crash on bgm if you only have the 1 monitor.
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it crashes on any type of bgm... interestingly it even crashed with bam off when the queue finished. it crashes with any external monitor connected... just vga, just hdmi or both. as far as i can tell it doesn’t crash if playing only to the interface but will disconnect monitors and leave it running to double check.
it only ever crashes at the point it displays the jukebox screen on changing tracks.
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Hi Steve,
I have done some more testing under different set ups with and without BGM.
First I tested leaving the Jukebox running with BGM on timers overnight with no second monitor connected. It ran for 8 hours.
I then connected the HDMI screen and ran it connected but in mirror displays and it ran for 3 hours with no issues and then I stopped it.
I then switched the HDMI monitor to extend mode and set the video to play on display 2. It ran for anything between 2 and 18 tracks before freezing ...always between tracks.
I then looked back at your post and thought what if I switch BGM off. I did this, restarted the program and cleared the queue to stop the track playing ensuring BGM was off.
I played one track and it froze. I tried this several times and it froze every time. I restarted and didn't select a track to play and after a few minutes it froze. This seems to be a pattern that forces the freeze. No BGM, open the program, play a track and then touch nothing and it freezes within a few minutes.
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I THINK I HAVE FOUND THE ISSUE!
I installed on another PC and recreated the issue of freezing. And it only seems to happen when advertising is turned OFF. This would also explain why it worked perfectly while I was setting everything up but not when I made the final tweeks (full screen mode and advertising off).
Even with only one monitor (the main one) and set to user interface it freezes up when advertising is off.
I am just running a test with advertising on with the external monitors to see if that now works.
So it seems to be an issue in the code if advertising is set to off.
Clive
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So far seems to have prevented the freezing, even when using f12 to skip tracks.... what I have noticed is that (presumably where it was previsouly freezing) an advertising image now very briefly flashes up on the EXTERNAL monitor sometimes between tracks... it literally appears and vanishes straigt away.....other times they appear on the main monitor and stay for a few seconds.
So, what is clear is that there is something in the code which causes freezes when advertising is set to off.
I am going to leave it running for a few hours to be sure the workaround of turning them on works... if it does, can I have just one advertising image or does there need to be 3?
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Well it all sounds a bit odd, try this...
open you advert images folder (C:\Program Files\Pub Jukebox\System Images\Advertising Images) and make sure that there are only image files in there, and delete the 'INSTRUCTIONS.txt' file.
Does that help ?
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yes,checked that and on both PCs the only files in there are those installed (3 image files and the instructions).
You can try it yourself, just disable adverts (make sure they actually are disabled as it seems to take several attempts and a restart) and then just leave it on the front screen and it will freeze. The test is still running its up to 2.5 hours now without a glitch and running on 2 external monitors a VGA touchscreen and a HDMI external for the videos. If I switch adverts off it freezes within minutes.
Not really that odd? there is clearly code running to check whether to display the adverts and that code is messing up when they are switched off it seem.
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PS... deleting the instructions file made no difference.
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ok, so i bust-out my win10 laptop and seems ok so far...
I have it on constant bgm with advertising off (see pics)
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Have you closed the program and restartesd it and checked that advertising really is off? It took me several attempts to get it to actually be off rather than saying its off?
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how do you get that carousel look? that isnt an option on my version?
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Yes I have restarted it and it plays fine, I've tried rejecting a few with F12 and putting a selection on and then back to bgm with no problems so far.
However you should not need to restart to get it to turn ad's off, thats not normal.
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I think you may be running a different version as I dont have that carousel as an option and I am sure others have posted that since flash was decomisisoned it doesnt work anymore so people have been moving over to the non flash version (as have I).
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all i have to do to get it to freeze with ads off (on either PC) is leave it untouched so that the adverts would run. Not touch the mouse or anything. As I say, you seem to have a different version installed though so that may be a factor.
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What I mean by restart to turn add off is this... if i switch them off they show as off, it i leave the menu and then go back they still show as off. If I exit the programme and go back they show as on again. I THINK, the only way to switch them off is to access the engineer menu after the system menu and then exit... but that may have just been a coincidence.
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Im confused by what you said, does it freeze when ads are on (showing) or when they are off (not showing) ?
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when they are switched off. What I was explaining is that the slider showing they are off does not mean they are (on my version) so it can take a while to actually switch them off.. clearly if they are off, no adverts should be popping up... but I was still seeing them after seitching them off several times.. each time when I went back to the option they were still on. Only be switching them off, restarting the program and checking the option was still off could I be sure they actually were off.
So, my set up with 2 external monitors has worked without a glitch for 4 hours now... so i stopped it, switched adverts off, made sure they were off. NOTHING ELSE CHANGED. I then loaded the program, played one track and left it alon without touching anything and within 3 minutes of the track ending it had frozen so that I could not select anything. Identical problem on both Windows 10 PCs although the hardware/interfaces and specifications of the 2 are very different.
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Yes but as far as I can see you are not eliminating the external monitors as a problem, does it freeze if you just use the interface with no external monitors ?.
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yes. If you have a standalone PC with just one monitor (laptop) or desktop and just run it without adverts on the one screen with it set to user interface it will still freeze if you leave it alone for about 3 mins after loading it.
The external monitor was a bit of a red herring it seems as the issue only exists when advertising is OFF.
I have now switched advertising on and am running with this configuration without any issues at all. I have also replaced the standard advertising image with a new one which I will post below. So for me, all is working now with adverts on (not ideal but an acceptable workaround). I am sure others will hit this same issue though.
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This is my "advert"
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I have also been running it on a 55 inch outdoor TV which will be part of the final set up togehter with a smaller touchscreen interface.
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Well I must admit it looks good, It's sweet setup Clive ;D
Our Bry might be here next week ,I'l ask him to have a look at the adverts system, but for now im stumped as to whats causing it :o.
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Yes, it is odd in the sense that the condition is failing where it doesnt need to do anything isnt it. you would think it would be along the lines of
If adverts are on then play adverts
otherwise do nothing.
The reason the external monitor appeared to be the issue is because it always froze on the "between tracks" screen; as I guess thats when the adverts are set to run and the code is executed.
Its possible there is some code to initialise the adverts that is skipped on loading the program as "off" is selected and then that the condition to check before actually playing them at certain points (between tracks) isnt there or working and is therefore calling something that was not initialised. That would lead to an error/crash.
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thinking about what i said above, that would also explain why switching them off and not restarting the program doesnt cause a crash, as it would already have run the initialisation.
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Hmmm, it could be going into whats called a 'race condition' when idle, I dunno I will have to wait for our Bry to have a look and see, give me a nudge next week and I will try to get him to have a look...
Steve ;D
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Hi Steve, just wondering if Bry had a look at this. Here is a photo of my working Jukebox all set up now!
The large screen is permanent (it weighs over 40kg!) and the smaller touch panel is removable as it is not weather proof.
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Hi There, Im after a trial before I buy this product but it won't let me try it.
Any ideas? Ive never downloaded or tried this before.
Thanks Chris.