Author Topic: Is support available for Pub Jukebox? (Read 7469 times)

clive · « **on:** March 27, 2021, 01:05:59 PM »

I have emailed the support email address and posted on here with no response... is this still a supported product?

Steve · « **Reply #1 on:** March 30, 2021, 08:57:26 AM »

Yes its supported, but I dont see a question ?

Steve

clive · « **Reply #2 on:** March 30, 2021, 09:10:40 AM »

hi steve, the question is in the pub jukebox section and is that after the program stopped working i had to reinstall. it wouldn’t work at all so i had to delete the pub jukebox folder. i then got it working but it crashes whenever it’s left to play background music... the screen freezes up and the only way out is to exit windows.

clive · « **Reply #3 on:** March 30, 2021, 09:12:40 AM »

the original question is titles “corrupt installation”

Steve · « **Reply #4 on:** March 30, 2021, 09:15:04 AM »

Are you using Win10 ?

clive · « **Reply #5 on:** March 30, 2021, 10:32:31 AM »

Hi, yes it is Windows 10, latest uodate

Steve · « **Reply #6 on:** March 30, 2021, 10:35:54 AM »

have you tried the non-flash version of Pub Jukebox ?

clive · « **Reply #7 on:** March 30, 2021, 10:39:00 AM »

It is the non flash version which i installed. The Flash version ran too slow and was jittery when starting new videos... you could see it resize the video and sometimes the video would not be centred. So I changed to the non flash version which was running great.

Steve · « **Reply #8 on:** March 30, 2021, 10:56:31 AM »

Then i would say its something on the windows system or windows itself thats the problem, can you do a fresh install of windows.

clive · « **Reply #9 on:** March 30, 2021, 01:47:14 PM »

it was a fresh install. it will work for hours (days even) if there are items in the queue.. it’s just the background music that’s causing the issue. in a log file i found it said “out of bounds” as if it’s trying to access a file that no longer exists... is there any way i can do a complete rebuild of the jukebox installation... so that i can do a first time music load again?

Steve · « **Reply #10 on:** March 30, 2021, 01:49:19 PM »

I can take a look for you if you like ?, I'm here until about 4pm, let me know asap...

clive · « **Reply #11 on:** March 30, 2021, 03:03:13 PM »

Hi, i am online now

Steve · « **Reply #12 on:** March 30, 2021, 03:07:49 PM »

Ok, get the client here:- https://jukeblaster.com/forum/index.php?topic=1889.0

email your Id & pass to me here:- https://jukeblaster.com/contact.html

clive · « **Reply #13 on:** March 30, 2021, 03:11:50 PM »

thanks...logon sent via email

clive · « **Reply #14 on:** March 31, 2021, 09:05:43 AM »

Thank you for your time yesterday. All worked great..... until I connected the second screen. After using screen 2 as the main playback screen, the BGM freezes on changing track again. If I switch back to main screen it will run fine. Any ideas as the second screen is really essential to be able to watch videos while selecting tracks?