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MP4 Files not being recognised in Videobox

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Phil:
Hi Guys,
I am have trouble getting Videobox to recognise MP4 files. I have a separate genre for videos only, it shows up in the interface but just says "Unavailable" in Red letters when selected and none of the videos show up. Anyone know how to solve this please.
regards Phil

Steve:
Your folder structure will be wrong....

This will work:-  JBP\Videos\70s\abba.mp4

This won't work:- JBP\Videos\abba.mp4

Check this and let me know if it works for you.

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