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New member help with video box loads up straight onto advertising
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Topic: New member help with video box loads up straight onto advertising (Read 4522 times)
Deano
Newbie
Posts: 9
New member help with video box loads up straight onto advertising
«
on:
July 14, 2014, 04:16:06 PM »
Hi everyone
Im having trouble with Videobox as it loads straight onto the video box advertising screen and then displays adverts.
I have re installed and read the guides and it seems then for one member that the computer had to be looked into remotely to fix or is there something that I have missed as all other programs have been loaded
Thanks for your help
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Steve
Administrator
Hero Member
Posts: 2311
Re: New member help with video box loads up straight onto advertising
«
Reply #1 on:
July 14, 2014, 04:21:22 PM »
Hi Deano, I will try to help
Did you once have 2 monitors connected to your pc ?.
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Deano
Newbie
Posts: 9
Re: New member help with video box loads up straight onto advertising
«
Reply #2 on:
July 14, 2014, 04:26:41 PM »
Its not connected to two screens but I did connect it to a different screen that was in a fixed location and then to register etc then I had to connect to another screen
This issue is with both screens now as I have tried it again on both screens again
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Steve
Administrator
Hero Member
Posts: 2311
Re: New member help with video box loads up straight onto advertising
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Reply #3 on:
July 14, 2014, 04:33:54 PM »
can you show me a picture of the problem ?, If I think I can fix it I will do it remotely for you.
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Deano
Newbie
Posts: 9
Re: New member help with video box loads up straight onto advertising
«
Reply #4 on:
July 14, 2014, 04:52:48 PM »
Hi please see pics attached
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Steve
Administrator
Hero Member
Posts: 2311
Re: New member help with video box loads up straight onto advertising
«
Reply #5 on:
July 14, 2014, 04:57:52 PM »
Yeah, I should be able to fix that for you
, shal I send you instructions so I can connect ?.
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Deano
Newbie
Posts: 9
Re: New member help with video box loads up straight onto advertising
«
Reply #6 on:
July 14, 2014, 04:58:54 PM »
Yes please thank you for your help
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Steve
Administrator
Hero Member
Posts: 2311
Re: New member help with video box loads up straight onto advertising
«
Reply #7 on:
July 14, 2014, 05:15:37 PM »
I sent instructions to your email...
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Deano
Newbie
Posts: 9
Re: New member help with video box loads up straight onto advertising
«
Reply #8 on:
July 14, 2014, 05:26:40 PM »
Instructions followed and id etc sent back via mail
Thank you
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Steve
Administrator
Hero Member
Posts: 2311
Re: New member help with video box loads up straight onto advertising
«
Reply #9 on:
July 14, 2014, 05:57:14 PM »
Well we had a successful outcome, Deano's problem was fixed by searching for and deleting his 'user.config' file.
Thanks to Deano for his prompt replies and co-operation :-)
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Deano
Newbie
Posts: 9
Re: New member help with video box loads up straight onto advertising
«
Reply #10 on:
July 14, 2014, 08:17:47 PM »
Hi guys sorry to be a pain but I went into the engineers mode and clicked on one of the screens and now the screen has gone back to the advertising screen again and I cannot get back to the normal screen
Thanks for any help
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Steve
Administrator
Hero Member
Posts: 2311
Re: New member help with video box loads up straight onto advertising
«
Reply #11 on:
July 14, 2014, 09:55:02 PM »
Hi Deano, if you have a new problem please start a new topic, don't continue from a previous thread.
Thanks
«
Last Edit: July 14, 2014, 09:56:57 PM by Steve
»
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New member help with video box loads up straight onto advertising
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