General Category > Configuration & Installation
Software not working properly
big orange:
My Videobox isn't working properly it lags behind and says some albums unavailable. When I installed it a few weeks ago I think it didn't install correct. I'm wondering if I can delete and reinstall the program and start over again I understand the program little better now. I ordered the coin op kit and want to proceed with that but program not working right.
Steve:
Hi orange
'Some albums unavailable' is due to the folder structure is not being correct.
'lags behind' is a bit vague and could be caused by a lot of things on your PC, this is almost sure to be something to do with your pc, not Videobox.
Yes you can reinstall no problem, what is your pc spec & os ?.
big orange:
Hi Steve, I'm using A wintel pro mini computer. It's new bought it right before I bought the software. I also bought the zenpoint software too but have since tried to get rid of it didn't like it. Computer=Intel(R) Atom (TM) CPU @ 1.44GHz RAM 2.00GB 64-BIT OS. Windows 10 home If I can reinstall please tell me how.
Steve:
To reinstall just follow the same steps as the first time, you can install over the top of your first install, no need to remove first.
What happened to make you think the first install was not sucessfull ?
Not sure if that intel atom is up to the task, what is the VIDEO ram ?, is it onboard video ?.
big orange:
This is what I'm using for the videobox software. When I try to reload software when the computer trys to unzip frame work it just sits there not responding
Specifications:
CPU
Intel Bay Trail-T CR upto 1.83GHz
Atom Z3735F
DDR3
2GB DDR3L 512MB*4
EMMC flash
32GB(can up to 128GB)
Operation System
windows 8.1& android 4.4
Wi-Fi/BT
RTL8723BS/AP6330,IEEE 802.11 a/b/g/n, BlueTooth 4.0
I/O
USB port 1
HOST 1
USB port 2
HOST 2
Micro USB port
For OTG
HDMI
HDMI 1.4
Micro TF card slot
For Micro TF card
Audio Jack
Audio output / Mic in
LAN port
Ethernet
DC-in
5V/3A 4.0mm DC-in
KEY
power on/off
IR
Built-in IR receiver(for android OS)
Accessory
User manual
5V/3A adapter
HDMI cable
Giftbox packing
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