Jukeboxpro encountered a problem and needs to close

[chenklein]

Steve,
Sent you a mail about this. please help urgently.



suddenly I am getting this error everytime I try to open jukeboxpro.
Nothing I do fixes it.including reinstalling the software
Please help!

We need this to work before openinin hour in 2 hours.

thanks, chen

[Steve]

Steve,
Sent you a mail about this. please help urgently.



suddenly I am getting this error everytime I try to open jukeboxpro.
Nothing I do fixes it.including reinstalling the software
Please help!

We need this to work before openinin hour in 2 hours.

thanks, chen

Hi Chen

First I should say that you will never get a reply by sending your questions to my email address, I reserve that email for licence requests only.
This forum is the place to post your question, the reason for this is that I am not always available to help you and someone else might be able to answer your question 

Ok, to your problem, if you can answer a few questions I might be able to figure out whats going on...

What operating system are you using ?
what service packs are installed ?
Have you installed the .NET framework ? (.NET files) if yes, what version ?
why did you request your licence again, is there something wrong with the one you have ?

[chenklein]

 ok

answers -

i  use windows xp 32bit
service pack  3
i did install the NET framework, don't know which version, i downloaded it from my setup disc
the jbp was working fine before, the problem started after i unplugged my hard drive but i did this before a few times and never had a problem

i asked for a new licence because after reinstalling the JBP didn't except the old licence file
but excepted the new one you sent me but then i got the " Jukeboxpro encountered a problem and needs to close "  error ...

what do i do?

[Steve]

Hi Chen

Ok

Your setup seems ok (winxp sp3) and you have .net framework installed.
JBP was working before you 'unplugged your hard drive', so my best guess is that by removing a drive you have somehow corrupted your setup (JBP does many checks at startup) and may be looking for a setting or music track or something that was there before you unplugged the drive that may be missing now.
What I suggest you do is this....
Backup your licence file before you do anything, then, completly remove Juke Blaster Pro, then, put everything back as it was before like your hard drive & music files and then re-install JBP.

Give that a try and get back to me 

[chenklein]

the problem is that i took the driver out so that i can put new music on it and remove old,
i dont remember haw exactley it was before...

[Steve]

Chen

It sounds to me like you have screwed up something in the config file or the registry by removing that drive 

Is JBP program on the same drive as your JBP music folder ?
was music playing when you shut down jbp ?
is it a USB external drive or internal drive ?

[chenklein]

the JBP program is not at  the same drive as my JBP music folder

i dont remember if music was playing when i shut down jbp, maybe

its a USB external drive


and as for screweing up something in the config file or the registry by removing that drive
well i havent done somthing i didnt do befor
i need this to work,  im using it at my buisness

[Steve]

Chen

If you realy need this to be working like now urgent! and dont have time to work through the problem, then my suggestion to you would be to wipe your hard drive and re-install XP & JBP, that cures all in about 1Hr

[chenklein]

Steve,

I'm helping Chen to sort out this problem.
Your suggestion to whipe & re-install windows is not reasonable.

The issue seems to be related to the license key no longer matching something in the PC configeration. Generating a new license key should resolve the problem?

Do you have a phone number that I can call so that you can walk us through solving this issue?

Thanks, Geoff.

[Steve]

Hi Geoff

Chen seems to be in a hurry to fix the problem and that is why I suggested a clean install, I think that is a reasonable course of action in a 'must fix it NOW situation'.
sorry no phone support.

Ok
Why do think it is to do with the licence key ?, Chen says nothing is diferent, same computer same drive ?.
Also I generated a new licence key for him only yesterday, I do not think it is anything to do with the key (unless something has changed on the computer Chen has not said ?)
I have managed to reproduce the same problem message by deleting the config file "Juke Blaster Pro.exe.config", I think it is something to do with that.
I attach a picture of files that should be in his Juke Blaster Pro folder for you to check.....

[chenklein]

Steve,

Confirm that the files in C:\Program Files\Juke Blaster Pro match the picture.

I also tried “Install .NET”  From the CD menu.  It gave the choice to repair or uninstall, choose the repair option & it reinstalled ,net 3.5 SP1. Still getting the same eventtype clr20r3 error.
Could this have something to do with the version of .net that is installed on the pc?

We thoght it was related to the license key as after re-install it didnt accept the old key. after you sent the new key, it reverted to the eventtype clr20r3 error.

What else to try?

[Steve]

Geoff

That is so weird, I cannot understand how the original key suddenly diddnt work, and then the new one did .
Has anything new been installed or removed or anything ?, all I can think is that the pc is diffrent somehow that you are unaware of.

There are some files that JBP leaves behind after it has been uninstalled (note, Windows saves these files not JBP) and I think our next step is to remove JBP, then hunt these files down and delete them before installing JBP again.

If you want to try that, I can try to direct you to the files, but, bear in mind that they may be in a diffrent location on your computer and patience will be needed when searching for the files.

Would you like to do that ?.

[chenklein]

Yes. ready to try anything. We have patience.  Do you want me to uninstall JBP now?

[Steve]

Geoff

Yes un-install it, BACKUP YOU LICENCE KEY BEFORE YOU DO ANYTHING.

Do you have MSN messenger to talk better ?

[chenklein]

no msn messenger, i'm afraid, but willing to call you.
Uninstalling jbp pro now.