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Please Help with Music Manager

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reno:
Good Day Forum,
                      I cannot get the music manager to work for me. I have tried it with windows xp & 7, tried scanning single albums and single tracks. It is not working for me. "All it say is working please Wait"

Please Help

Steve:
Would you like me to take a look for you ?, I can offer you a remote session today.
let me know as soon as you can...

reno:
ok thank you. what time or i will leave the computer one

Steve:
Can do it now if you like ?

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