JukeBlaster.com Forum
General Category => Videobox => New Install Problems => Topic started by: Limos North West on July 03, 2014, 08:50:39 AM
-
After a system failure last night, I have just paid for a 3 month subscription to obtain the latest version of video box, but it wont allow me to activate my subscription, it wants me to pay again!!
Here is the issue..
License Failure Details
--------------------------------------------------
03/07/2014 07:33:09
†††
†††††”.†††
†††††“
--------------------------------------------------
A valid license could not be obtained for 'Videobox'. Please contact Touch Music Solutions for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
An unexpected error occurred while validating.
Configuration system failed to initialize --> Root element is missing. (C:\Users\Mike\AppData\Local\Touch_Music_Solutions\DefaultDomain_Path_ntadjrfff3xt2rbugad2fiyvdgly3nmw\3.6.9.0\user.config) --> Root element is missing.
System Info
--------------------------------------------------
Timestamp: 2014-07-03T07:33:10 / 2014-07-03T08:33:10
Entry Assembly: N/A
Base Directory: C:\Program Files\VideoBox\
Platform: Windows 7 32-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4961
Process Bitness: 32-bit
Virtual Machine: Physical
Culture: en-GB / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: UA167-4Y2KH-QTP39-D7P3T-VEU3F
Assemblies
--------------------------------------------------
_ *
0.0.0.0 / 2.0 r4961 (win7RTMGDR 050727-4900) for .NET 2.0 (win7RTMGDR 050727-4900)
DeployLX.Licensing.v5 *
5.0.2000.0 / 5.0 r5776 for .NET 2.0
C:\Program Files\VideoBox\DeployLX.Licensing.v5.dll
DevComponents.DotNetBar2 *
11.0.0.0 / 11.0.0.0 for .NET
C:\Program Files\VideoBox\DevComponents.DotNetBar2.dll
Interop.WMPLib *
1.0.0.0 / 1.0.0.0 for .NET
C:\Program Files\VideoBox\Interop.WMPLib.dll
Microsoft.VisualBasic
8.0.0.0 / 8.0 r4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Microsoft.VisualBasic\8.0.0.0__b03f5f7f11d50a3a\Microsoft.VisualBasic.dll
mscorlib
2.0.0.0 / 2.0 r4961 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorlib.dll
SkinSoft.VisualStyler *
1.0.0.0 / 2.1.6.0 for .NET
C:\Program Files\VideoBox\SkinSoft.VisualStyler.dll
System
2.0.0.0 / 2.0 r4962 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 r4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Core
3.5.0.0 / 3.5 r4926 for .NET 3.5
C:\Windows\assembly\GAC_MSIL\System.Core\3.5.0.0__b77a5c561934e089\System.Core.dll
System.Drawing
2.0.0.0 / 2.0 r4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll
System.Runtime.Remoting
2.0.0.0 / 2.0 r4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Runtime.Remoting\2.0.0.0__b77a5c561934e089\System.Runtime.Remoting.dll
System.Web
2.0.0.0 / 2.0 r4955 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 r4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2.0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 r4961 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 r4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b77a5c561934e089\System.Xml.dll
VideoBox *
3.6.9.0 / 3.6.9.0 for .NET
Stack Trace
--------------------------------------------------
at †††
†††††”.†††
†††††“.†††
††††ˆ“(Object , Type , Object )
at †††
†††††”.†††
†††††“.†††
††††ŒŠ(Boolean )
at †††
††††ˆ”.†††
††††ˆ“.†††
†††‹–™(Object , Boolean )
at †††
††††ˆ”.†††
††††ˆ“..ctor()
at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)
at System.Activator.CreateInstance[T]()
at †††
†††††.†††
†††††Ž.†††
†††††.†††
†††††š[T](Object Instance)
at †††
†††††.†††
†††††Ž.†††
†††††.†††
††††ˆ—()
at †††
†††††‹.†††
†††††Š.†††
†††††–(Object )
at †††
†††††‹.†††
†††††Š.OnCreateMainForm()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(String[] commandLine)
at †††
†††††‹.†††
†††††Š.†††
†††††‡(String[] )
at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at _._.___()
at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams)
at System.Type.InvokeMember(String name, BindingFlags invokeAttr, Binder binder, Object target, Object[] args)
Can you advise on both my subscription and the error in question.
Thanks
Mike
-
Hi LNW
I don't think this is anything to do with your license, I think the problem is that the crash has corrupted a system file that is needed to operate.
Instead of telling you how to find the file & fix it, try this...
Install again to a different location this will probably re-install the broken system file again, instead of installing to the default location (C:\Program Files\Videobox) install to something like C:program Files\Jukebox\Videobox