JukeBlaster.com Forum
General Category => Videobox => New Install Problems => Topic started by: Deano on July 14, 2014, 04:16:06 PM
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Hi everyone
Im having trouble with Videobox as it loads straight onto the video box advertising screen and then displays adverts.
I have re installed and read the guides and it seems then for one member that the computer had to be looked into remotely to fix or is there something that I have missed as all other programs have been loaded
Thanks for your help
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Hi Deano, I will try to help :D
Did you once have 2 monitors connected to your pc ?.
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Its not connected to two screens but I did connect it to a different screen that was in a fixed location and then to register etc then I had to connect to another screen
This issue is with both screens now as I have tried it again on both screens again
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can you show me a picture of the problem ?, If I think I can fix it I will do it remotely for you.
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Hi please see pics attached
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Yeah, I should be able to fix that for you ;D , shal I send you instructions so I can connect ?.
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Yes please thank you for your help
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I sent instructions to your email...
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Instructions followed and id etc sent back via mail
Thank you
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Well we had a successful outcome, Deano's problem was fixed by searching for and deleting his 'user.config' file.
Thanks to Deano for his prompt replies and co-operation :-)
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Hi guys sorry to be a pain but I went into the engineers mode and clicked on one of the screens and now the screen has gone back to the advertising screen again and I cannot get back to the normal screen
Thanks for any help :'(
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Hi Deano, if you have a new problem please start a new topic, don't continue from a previous thread.
Thanks