JukeBlaster.com Forum

General Category => Videobox => New Install Problems => Topic started by: mulloz on June 27, 2015, 01:39:38 PM

Title: Videobox Not Loading
Post by: mulloz on June 27, 2015, 01:39:38 PM

Hi,

just wondering if someone may be able to help me out, I have loaded the machine with VideoBox it was working great then one day it just stopped starting up I have copied the folder and un installed then reinstalled, but even after reinstalling the trial dialog after clicking on try it doesn't start either, have you got anywhere for me to start trying to fix this problem ?

Thanks in advance

Nathan

Title: Re: Videobox Not Loading
Post by: Steve on June 27, 2015, 04:09:09 PM

Hi mulloz

Run Videobox and then open task manager and tell me if you see videobo ?

Title: Re: Videobox Not Loading
Post by: mulloz on June 27, 2015, 04:52:01 PM

Yes I do see it in the task manager but give it 15-20 seconds and it disappears again

Cheers, Nathan

Title: Re: Videobox Not Loading
Post by: Steve on June 27, 2015, 05:05:31 PM

Is this on win Xp ?.

Title: Re: Videobox Not Loading
Post by: mulloz on June 28, 2015, 02:55:47 AM

Not XP, its Windows 7 64bit, fresh install with all current updates

Cheers, Nathan

Title: Re: Videobox Not Loading
Post by: Steve on June 28, 2015, 09:21:27 AM

Hmmm, puzzler...

Ok, as soon as you see it in task manager, right click on Videobox and select 'Maximize', see if that has any effect.

If all else fails I can take a look for you tomorrow (Mon) if you like ?.

Title: Re: Videobox Not Loading
Post by: mulloz on June 28, 2015, 10:46:33 AM

Yep to was ill try that and let you know how I go

Thanks, Nathan

Title: Re: Videobox Not Loading
Post by: mulloz on June 28, 2015, 12:27:59 PM

Gave it a whirl and no bingo, so if you want to send me the info on how you want to remote access this and have a play around ill leave it going and you can see if you can figure anything out

Thanks, Nathan

Title: Re: Videobox Not Loading
Post by: Steve on June 28, 2015, 02:05:58 PM

Ok, il have a look for you about 10:30 in the morning, I will email you some easy instructions later tonight, look for it in your inbox.

Title: Re: Videobox Not Loading
Post by: Steve on June 28, 2015, 08:23:59 PM

Hi mulloz

I've sent some instructions to your email address, please be at your PC at 10:30am in the morning and we will try to get you going my friend :-)

Title: Re: Videobox Not Loading
Post by: mulloz on June 28, 2015, 10:39:25 PM

Thanks very much for that, is that 1030 AEDST, or is that the forum time in roughly 12hours ?

Title: Re: Videobox Not Loading
Post by: Steve on June 28, 2015, 10:42:20 PM

GMT London +-0    (UK 10:30am)

Title: Re: Videobox Not Loading
Post by: mulloz on June 28, 2015, 10:55:39 PM

Yep to easy that's at about 1930 here in Australia ill be ready to go

Thanks, Nathan

Title: Re: Videobox Not Loading
Post by: mulloz on June 29, 2015, 09:31:32 AM

would you like me to reply to the email you sent ?

Title: Re: Videobox Not Loading
Post by: Steve on June 29, 2015, 09:39:49 AM

Yes please, im ready now if you are ?

Title: Re: Videobox Not Loading not starting up not launch wont start
Post by: mulloz on June 29, 2015, 09:55:02 AM

email is on its way

Cheers

Title: Re: Videobox Not Loading
Post by: mulloz on June 29, 2015, 12:57:24 PM

Turns out some manufacturer OS images may block .NET Framework 3.5

To check this head to
"control panel"
"turn windows features on or off"

and check to see these are ticked in
"media features" and "Microsoft .NET Framework 3.5.1"

even tho .NET Framework 4.5.2 is meant to be backwards compatible, VideoBox and possibly others rely on .NET 3.5

hope this helps, Admin if there is anything I missed or you would like to add please do, also if the image doesn't attach ill try and attach it on the next one


Cheers, Nathan