Author Topic: videobox program cannot find a valid license  (Read 5619 times)

danny

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videobox program cannot find a valid license
« on: January 28, 2014, 04:15:46 PM »
HELP!
my videobox software refuses to load, a screen comes up saying the program cannot find a valid license. tried to re install and uninstalled with no success 

Steve

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Re: videobox program cannot find a valid license
« Reply #1 on: January 28, 2014, 08:49:55 PM »
Hi danny

I will try to help  :D

If you have windows Xp, try installing to a different location instead of the default then enter your serial again.

If you have Win Vista, 7 or 8 then when you see the error that tells you a license cannot be found, just click the details button and paste all the text it gives you and I will take a look at it to see whats wrong.

Ps: just a tip, If I was you I would change your forum name because you have used your email address, your email will be harvested from the forum by web-bots and you will end up getting spam emails all the time.

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danny

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Re: videobox program cannot find a valid license
« Reply #2 on: January 30, 2014, 07:26:23 PM »
cheers will try and re install to a different location. thanks for the tip off

danny

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Re: videobox program cannot find a valid license
« Reply #3 on: January 30, 2014, 07:29:27 PM »
how the do you change your username?

Steve

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Re: videobox program cannot find a valid license
« Reply #4 on: January 30, 2014, 08:37:46 PM »
Hi danny, to change your username just click the 'Profile' link in the bar at the top of the page :-)
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danny

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Re: videobox program cannot find a valid license
« Reply #5 on: February 02, 2014, 11:28:02 AM »
PROBLEMS! re installed video box onto another drive as instructed, the program worked fine for two days, turned the machine on this morning and the "cannot find a valid license screen is back. had no issues prior to the most recent videobox update.

danny

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Re: videobox program cannot find a valid license
« Reply #6 on: February 02, 2014, 11:35:12 AM »
no option in "profile" to change my user name.

Steve

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Re: videobox program cannot find a valid license
« Reply #7 on: February 02, 2014, 11:52:48 AM »
Hi Danny, I've changed your username for you.
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danny

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Re: videobox program cannot find a valid license
« Reply #8 on: February 02, 2014, 11:59:08 AM »
cool, how about fixing my videobox lol

Steve

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Re: videobox program cannot find a valid license
« Reply #9 on: February 02, 2014, 12:09:34 PM »
I don't think Videobox is the problem, nothing has changed in the Videobox licensing system at all, did you follow the revised install/update instructions ?.
Although I don't know for sure I suspect you are using windows xp, we had a guy from India with this problem and it turned out to be something to do with his Xp security settings, they were interfering with the windows secure storage area that Videobox uses to store the license.
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danny

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Re: videobox program cannot find a valid license
« Reply #10 on: February 02, 2014, 12:49:32 PM »
yes it is running windows XP. if I re install windows can you show me what security settings require changing to allow your program to store its license. I find it strange though how it has worked from July then when I installed you latest update it failed. I did install some windows updates also so this could have changed some settings. what do you recommend I do?
 :'(

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Re: videobox program cannot find a valid license
« Reply #11 on: February 02, 2014, 01:09:24 PM »
Reinstalling windows is probably a good idea as I dont know the security settings involved, but you MUST deactivate Videobox BEFORE you remove your current windows install, instruction video here:- http://jukeblaster.com/forum/index.php?topic=949.0

If you have a copy of windows 7 handy it might be a better choice as it doesnt seem to have the same problem as xp.
If you put xp back on you need to have...  Xp, service pack2 and install the .NET framework 3.5 & codec pack (from the Videobox install menu).
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danny

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Re: videobox program cannot find a valid license
« Reply #12 on: February 03, 2014, 01:44:30 AM »
I have a full licensed version of xp. service pack 3 and all the updates other than bing were installed

Steve

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Re: videobox program cannot find a valid license
« Reply #13 on: February 03, 2014, 08:52:31 AM »
Hmm, strictly speaking that configuration is not correct, VBX requires Sp2 not 3, and I don't know what updates were installed and what effect they may have.

Maybe I'm being a little cautious but as soon as you deviate from the recommended config then I can only guess what might be wrong especially when you don't have the computer in front of you to play with.

Give your fresh install a try and see how you go.
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