JukeBlaster.com Forum
General Category => Videobox => General Discussion => Topic started by: Bsr on June 24, 2015, 09:14:51 AM
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Hi, I connected to a Jukebox today with a touchscreen . After selecting a few songs, an error message occurred saying that Videobox has encountered a problem and needs to close. I tried 2 different PC's and same message. It can only be the touch screen , coin mech, no internal amp ,runs through an external amp. Any suggestions please.
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when u see the error msg click the button on it to expand the error text, post err text here an I might be able to tell u whats wrong.
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Hi Bry,
I have been trying to help Bsr set up these jukeboxes.
I have attached the windows error picture that he sent me, and another one.
He has also been having License issues where the jukes run fine for anywhere from 2 days to a couple of weeks and then says it cant find the License.
I have another mate that it just happened to the other day. Installed 6 weeks ago and no problems till now. Both are not connected to internet onsite.
Ill try to get more info if you need it, hes not very computer techy.
Thanks
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Oops sorry, Should have checked picture first :)
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the problem is a corupt user.config file it has nothing to do with license file, this hapens on xp mostly i dont know why but xp sometimes writes t he xml in a way that screws it up
there are a few ways to fix it
1. manyaly delete the user.config file
2. use my system cleaning tool to help u delete the user.config file
3. move ur videobox folder to a diferent location somthing like c:\program files\jukebox\videobox
ps: u need to update looks like an old version