JBP is asking for a licence (stopped working)

[jukedude]

It was the new version that I installed.

I downloaded it off your servers at http://jukeblaster.com on the 7th dec 2012.

The program won't start and it tells me that it cannot find a valid licence.

Thanks.

Dave.

[Steve]

Ok Dave, if it is the new version telling you that it cannot find a license it will have more details available by clicking the 'Details' button on that message.

I know it may be inconvenient in your situation but I will need to see all the 'Details' text to tell you what is wrong.

[jukedude]

Ok.

I will try and get over there later on tonight.

Thanks.

Dave.

[Steve]

No problem Dave, just make sure you copy all the text and numbers in the 'details' box and that will tell us whats wrong.

[jukedude]

Ok.

I went on my little journey. I've bought the computer back so I can clear up this problem once and for all.

Here is the copied error message.




License Failure Details
--------------------------------------------------
08/01/2013 20:48:43
?.?
--------------------------------------------------

A valid license could not be obtained for 'Juke Blaster Pro'. Please contact JBP for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

An unexpected error occurred while validating.
   Configuration system failed to initialize --> Root element is missing. (C:\Documents and Settings\Reg User\Local Settings\Application Data\JBP\Juke_Blaster_Pro.exe_Url_d1wmxwy1qwqsc4vzhrc2iitap251bqiu\1.9.9.9\user.config) --> Root element is missing.

System Info
--------------------------------------------------

Timestamp: 2013-01-08T20:48:43 / 2013-01-08T20:48:43
Entry Assembly: Juke Blaster Pro, Version=1.9.9.9, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\Juke Blaster Pro\
Platform: Windows XP Professional 32-bit Service Pack 2 [5.1 Build 2600]
OS Version: 5.1.2600.131072
CLR Version: 2.0.50727.3053
Process Bitness: 32-bit
Virtual Machine: Physical
Culture: en-GB / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: 9YT3F-VJ1AT-UVVT3-PR196-LHTKH

Assemblies
--------------------------------------------------


Interop.WMPLib *
   1.0.0.0 / 1.0.0.0 for .NET 
   C:\Program Files\Juke Blaster Pro\Interop.WMPLib.dll

[Steve]

Hi

Ok, thats a nasty little problem, I've checked the machine ID and license and that is all as it should be, I think that something has happened to the windows files system, either in the 'user.config' file xml root or the JBP.exe file has been corrupted somehow, ok so lets fix it...

You will need an internet connection on the JBP PC...

With JBP closed, download this software tool to the same PC that JBP is installed on:-  http://jukeblaster.com/forum/index.php?topic=417.0

1. Open the tool and select 'Juke Blaster Pro' from the drop down box (top left).

2. click the button 'Try to DELETE User.Config file' (and select yes to delete any files it finds), then close the software tool.

Now try to run JBP, you may be asked to 'Register' again, just input your serial number.

If the above fails, please re-install JBP and try that...

[jukedude]

tried both of those and it still keeps coming up with licence file not found.

What next?

[Steve]

Hi

are you absolutly sure you have used the software tool to delete the user.config file ?

Did you have to reinstall JBP ?, did it ask you for your serial again ?

does the JBP PC have an internet connection ?

[jukedude]

Sorry,

my mistake. I never told the tool program that I was using JBP.

Yes, up and running again.

Thanks for all your help.

Dave.

[Steve]

Happy to help