Couple of issues

[TheMillBox]

Have used jukeblaster previously, but working on a fresh latest install atm. Occasionally the box is freezing up, but not if songs are qued (super random). Visualisation is also freezing up after 1 song.
I'm using the non flash version.
I did originaly install the flash version, realised  I can't install flash, so installed the non flash version over it (no delete)
Could this be the route of my issues?
Deactivate uninstall and reinstall?
Hoping for advice to make my life easier as have to take box off the wall to use mouse and keyboard

[TheMillBox]

Update,
bought a small pc to replace the old laptop as crashes continued occurring,
Full fresh install of windows 11, reinstalled jukeblaster and codecs, froze once when setting up title ect,
restarted all fine for about 20mins, then froze up again. ive installed the non flash version.
HP EliteDesk 800 G2 8gb of ram
am i missing an update or something?! 
can some one please help

[RGR181]

Hi
I had the same issue with my jukebox
Go into backend by hitting the tab key
Find the advertising select make sure it is in the on position
Remove the ads from advertising folder if you do not want them to run
But leave advertising button in the on position
See if it works for you
It did for me on 15 jukeboxes

[moosa1991]

im having the same problem and its driving me nuts now had it for a while were the Visualizer (top screen) would crash and their seems to be no fix for it

i have tried to many things and getting to the point of just giving up

[Steve]

Describe what you mean by 'crash' & 'freezing'...
Here's how to describe your problem so that we can understand you:-

I click 'this button' and then the interface stops responding to button presses and after 1 minute it will respond again to button presses.
I watch a video and after 10 seconds the video display then doesn't move and I have to use ctr,alt,del to end the videobox program
I start pub jukebox and my pc stops responding and i have to restart.

Be specific with your descriptions, its hard for us to diagnose a vague description of a problem on a remote computer that we don't have access to, located in another country... :-/

Tell us how to reproduce the problem on our computers, so we can then fix it :-)...

[moosa1991]

i have found what the problem is but its fixing it

so when you have it set as 2 displays 1 for touch top for the graphics what's happening is the little box at the bottom on the touch screen side is taking over the top graphics so the top screen then freezes and stops working i can upload a video to youtube for u but in a nut shell the bottom image is causing the top graphics to crash half way into a song or at the end of the song

kinda like its selecting the bottom screen so the top stops showing video

[moosa1991]

here is a video for u https://youtu.be/9wmPQ66Jx-k

Describe what you mean by 'crash' & 'freezing'...
Here's how to describe your problem so that we can understand you:-

I click 'this button' and then the interface stops responding to button presses and after 1 minute it will respond again to button presses.
I watch a video and after 10 seconds the video display then doesn't move and I have to use ctr,alt,del to end the videobox program
I start pub jukebox and my pc stops responding and i have to restart.

Be specific with your descriptions, its hard for us to diagnose a vague description of a problem on a remote computer that we don't have access to, located in another country... :-/

Tell us how to reproduce the problem on our computers, so we can then fix it :-)...

[Steve]

The video is private, I cannot view it.

[moosa1991]

The video is private, I cannot view it.

sorry try now

[Steve]

Ok I see, so its visualization that stops, what is the PC/spec in the machine ?

Ps: pls remove video now Ive seen it :-)

[moosa1991]

pc specs 10th gen cpu intel celeron g4900
8gb ddr4 ram
Intel® UHD Graphics 610 also tried hd5450 graphics card
touch screen is hdmi top screen is vga (swapped the screens around to same problem)
1tb ssd
windows 10 enterprise (i did try installing windows 7 but its locked to windows 10 or 11)
(fresh install of windows 10)

hope this helps

Ok I see, so its visualization that stops, what is the PC/spec in the machine ?

Ps: pls remove video now Ive seen it :-)

[Steve]

From what i understand the pc spec is a little on the low side, celeron is an old proccessor, also the onbord graphics and hd5450 graphics card are probably not up to the job.
And also hdmi is not supported at all for dual screen setup.

Im almost sure its the hdmi or the pc is a bit underpowered.

[moosa1991]

i do have a intel core i3 9100 cpu and could get a gtx 1050 ti but if same problem what would be next?

From what i understand the pc spec is a little on the low side, celeron is an old proccessor, also the onbord graphics and hd5450 graphics card are probably not up to the job.
And also hdmi is not supported at all for dual screen setup.

Im almost sure its the hdmi or the pc is a bit underpowered.

[Steve]

I would change the hdmi screen to vga first before changing the pc, if you search the forum this has caused problems for other users.

Ps: very impressed with both of your jukebox cabinets, look pro :-)

[moosa1991]

i will try i do have some hdmi to vga converters so can do that the only way i can do vga to dvi is by using the graphics card for a test as the on board is only vga and hdmi

and i hope so to for a 5k jukebox

I would change the hdmi screen to vga first before changing the pc, if you search the forum this has caused problems for other users.

Ps: very impressed with both of your jukebox cabinets, look pro :-)