Author Topic: JBP is asking for a licence (stopped working)  (Read 10916 times)

jukedude

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JBP is asking for a licence (stopped working)
« on: January 05, 2013, 06:22:16 PM »
JBP has stopped altogether and is now requesting a licence file.

I wasn't sent one when I bought it. I registered it online and I thought I had finished.

Can somebody help me please.

Thanks.

Dave.

Steve

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Re: JBP is asking for a licence (stopped working)
« Reply #1 on: January 05, 2013, 06:25:58 PM »
Hi Dave

i will try to help  :D

What happens when you input your serial number ?.
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jukedude

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Re: JBP is asking for a licence (stopped working)
« Reply #2 on: January 05, 2013, 08:20:34 PM »
Ok.

I've had it up and running already and it suddenly wont open and just states that it cannot find the license fule.

I wasn't sent a license file when i bought the software. I just typed in my serial when prompted and it worked fine. It connected to the net registered and away I went.

It has now just stopped.

Thanks.

Dave.

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Re: JBP is asking for a licence (stopped working)
« Reply #3 on: January 05, 2013, 09:42:32 PM »
Hi Dave

No problem, Are you  in need of a "license file" or a "serial number" ?.

If you are not sure, just send me a screenshot (picture) of the problem ("keyboard key:- "print screen")
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jukedude

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Re: JBP is asking for a licence (stopped working)
« Reply #4 on: January 05, 2013, 10:03:06 PM »
I'm in need of a licence file I think.

Thanks.

Dave.

Steve

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Re: JBP is asking for a licence (stopped working)
« Reply #5 on: January 05, 2013, 11:13:13 PM »
Ok Dave

In order to give you the right key I need to know the 'exact' error message text, can you copy the message text here so that I can work out what you need, just take a screenshot if you cant copy the error box text.
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jukedude

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Re: JBP is asking for a licence (stopped working)
« Reply #6 on: January 05, 2013, 11:25:24 PM »
The error states that Jbp can't find a valid licence and this comes up as soon as the program is launched.

Thanks.

Dave.

Steve

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Re: JBP is asking for a licence (stopped working)
« Reply #7 on: January 05, 2013, 11:47:13 PM »
ok, from what you said it sounds like you have a legacy version of our software  (a legacy version is one that requires a license file to operate).

There are are only a few reasons you would get the error message you are seeing...

Your license file is missing from your jukebox program folder.

The license file NAME has been changed:- post the filename of your license file and i will check it for you.

You have installed the software on a diffrent computer from the original one you first installed it to.

Something has changed on you computer and invalidated the license file.


Please check all of the above and reply individually to all of the suggested fixes.
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jukedude

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Re: JBP is asking for a licence (stopped working)
« Reply #8 on: January 05, 2013, 11:56:14 PM »
Nothing has changed on the computer as i set it to autorun Jbp and it only runs that software. It has also only been installed on 1 computer. It requires me to travel a 30 mile round trip to get to this computer where there is no internet connection. Could you please mail me a licence file so i can go and try that?

Thanks.

Dave.

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Re: JBP is asking for a licence (stopped working)
« Reply #9 on: January 06, 2013, 12:26:36 AM »
Hi Dave, license files are now obsolete, but i might be able to get a duplicate license file for you if you can provide me with the original serial number ?.
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jukedude

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Re: JBP is asking for a licence (stopped working)
« Reply #10 on: January 06, 2013, 10:35:26 AM »
The serial is JBP-**********************************

Thanks.

Dave.
« Last Edit: January 06, 2013, 12:16:30 PM by Steve »

Steve

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Re: JBP is asking for a licence (stopped working)
« Reply #11 on: January 06, 2013, 12:28:39 PM »
Hi Dave, that serial number is all you need, simply input the serial at the prompt.

Ive checked you registration and all is correct, if any error shows when you input your serial then click the "Details" button and it will show a detailed text description of the fault, just paste all of the fault text here and I can tell you what's wrong.
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jukedude

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Re: JBP is asking for a licence (stopped working)
« Reply #12 on: January 06, 2013, 01:05:22 PM »
Hi. First of all thanks. Good effort working at the weekend like this.

As I mentioned before it's a 30 mile round trip to a place in the hills with no internet. I would have to go there come back and go back out again. I don't really want to do this.

The program was working fine. I registered it online and typed that serial into it.

The program will now not start and the error message it produces is that it cannot find a valid licence. It does not give you chance to type the serial in. It simply won't start.

I think it needs a licence file can you send me 1 then I can try that when I am up there next?

Thanks.

Dave.

jukedude

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Re: JBP is asking for a licence (stopped working)
« Reply #13 on: January 06, 2013, 02:13:32 PM »
Is this possible?

Steve

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Re: JBP is asking for a licence (stopped working)
« Reply #14 on: January 06, 2013, 02:18:29 PM »
Hi Dave, no problem we work most weekends...

Ok, it sounds like you might be trying to run an older version of JBP with a new version serial, that wont work.

I will explain, there are currently 2 versions of JBP in circulation...

An older version that requires a license file, if the license file is not present a dilalog box shows stating that your trial expired X days ago (Picture A).
A new version that shows a blue box asking you to type in your serial number (Picture B).

Without knowing which version you are trying to run its hard for me to realy suggest further, to identify which version you have look at the pictures below and say which dialog you are seeing ?, if you see none of these then you may have a problem with your Windows system.

« Last Edit: January 06, 2013, 02:23:28 PM by Steve »
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