Author Topic: Error code 20, Videobox now unusable  (Read 56 times)

rbarker

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Error code 20, Videobox now unusable
« on: December 06, 2019, 12:52:35 AM »
Hi,
I've been using Videobox for about a month, I've just tried to boot it up and have received the attached message, I only have Videobox installed and activated on this computer so can't deactivate it on a computer that doesn't exist!

Any advice appreciated as I can't use Videobox at all.

reno

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Re: Error code 20, Videobox now unusable
« Reply #1 on: December 06, 2019, 03:19:34 AM »
If you have not change anything hardware in your computer, try re-seating your ram or verify that your ram is good.
   I had this problem before, I had 2 -2gig stick of ram in the computer total 4gigs of ram. Videobox error came up because of the hardware change from 4gig of ram to 2gigs of ram.
I reseated the ram and videobox started.

rbarker

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Re: Error code 20, Videobox now unusable
« Reply #2 on: December 06, 2019, 04:10:52 PM »
Thanks for your help.

Nothing has been changed on my PC.

I've disconnected and re-connected all drives (3) and re-seated the ram, but still the problem remains, only thing I am considering is uninstalling and re-installing Videobox, do you think it is worth a try?

reno

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Re: Error code 20, Videobox now unusable
« Reply #3 on: December 06, 2019, 04:47:26 PM »
Ok,
    I let the experts take over from here.
But nothing beats a try.