Author Topic: Urgent Missing Side User menu  (Read 61 times)

Ausjukebox

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Urgent Missing Side User menu
« on: October 15, 2020, 04:15:57 AM »
Hello All
Have found a issue with jukeboxes they where working fine then after a day or 2 the main user interface lost search and other search options
please see image attached urgent help would be great
thanks In advance
Gerry ;D

Steve

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Re: Urgent Missing Side User menu
« Reply #1 on: October 15, 2020, 08:23:35 AM »
Looks like the screen resolution is too low, try upping the resolution...

Steve

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Re: Urgent Missing Side User menu
« Reply #2 on: October 15, 2020, 08:41:31 AM »
Also check (in menu -> engineer -> video options) that you have set video back to 'user interface', if you have preveously used a second screen or used Pub Jukebox in vertical mode.

eddiegravestock

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Re: Urgent Missing Side User menu
« Reply #3 on: October 16, 2020, 12:33:21 PM »
i had the same problem users some how manged to resize the buttons so they disapear

Steve

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Re: Urgent Missing Side User menu
« Reply #4 on: October 16, 2020, 07:36:03 PM »
Is this now resolved ?, what was the fix ?
« Last Edit: October 16, 2020, 07:38:00 PM by Steve »

Ausjukebox

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Re: Urgent Missing Side User menu
« Reply #5 on: October 17, 2020, 01:29:36 PM »
Havent had a chance yet steve soon as i check it i will let you know
regards Gerry

eddiegravestock

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Re: Urgent Missing Side User menu
« Reply #6 on: October 21, 2020, 11:58:47 AM »
i have the same problem it was working ok until i updated the music libary and now all the options as mentioned before have gone
thanks
Eddie Gravestock

eddiegravestock

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Re: Urgent Missing Side User menu
« Reply #7 on: October 21, 2020, 06:19:04 PM »
it seems that theres not enough ram installed to run the software properly i deactivated the software and tried it on another machine and it seems to run with all the music

Steve

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Re: Urgent Missing Side User menu
« Reply #8 on: October 21, 2020, 07:46:22 PM »
Thanks eddie, but i would'nt think that the ram would prevent part of the screen from showing ?, I would more likely suspect the screen resolution or something like that,  hmmm I dunno ?...
What ram/screen res did the pc have ?...

eddiegravestock

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Re: Urgent Missing Side User menu
« Reply #9 on: October 21, 2020, 08:25:20 PM »
its 1080x1680 4gb ram