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VideoBox and touch screen not working HELP
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Topic: VideoBox and touch screen not working HELP (Read 4038 times)
Markieboy1970
Newbie
Posts: 6
VideoBox and touch screen not working HELP
«
on:
September 11, 2020, 08:55:25 PM »
Hi All
I will start of by saying I am computer illiterate but manage to get by.
Bought video box today and loaded onto my pc which I believe is running Windows 10.
Managed to load up initially with my code and attempted to add music which is where things went wrong.
Video box crashed and every time I open it it’s stuck on the loading please wait..checked with the task manager and it shows video box not responding and to top that the touch screen no longer works..
Can anyone help please ?
Regards Mark
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Steve
Administrator
Hero Member
Posts: 2310
Re: VideoBox and touch screen not working HELP
«
Reply #1 on:
September 12, 2020, 09:07:44 AM »
Hi Mark, I will take a look at it for you (remote assistance), let me know as early as you can today if you want me to try fix it for you, I'm ready now...
You can download the remote assistance agent here:-
https://jukeblaster.com/forum/index.php?topic=1889.0
Steve
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Markieboy1970
Newbie
Posts: 6
Re: VideoBox and touch screen not working HELP
«
Reply #2 on:
September 12, 2020, 11:16:24 AM »
Hi Steve
Thanks for getting back to me.
I have team viewer already set up on the PC if that helps.
Regards Mark
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Markieboy1970
Newbie
Posts: 6
Re: VideoBox and touch screen not working HELP
«
Reply #3 on:
September 12, 2020, 11:18:34 AM »
Can email you my contact details if it makes it easier
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Steve
Administrator
Hero Member
Posts: 2310
Re: VideoBox and touch screen not working HELP
«
Reply #4 on:
September 12, 2020, 11:20:06 AM »
Hi Mark, we cant use teamviewer but the client we use works exactly the same way, just run it on your pc and send me the numbers+pass, im ready now :-)
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Markieboy1970
Newbie
Posts: 6
Re: VideoBox and touch screen not working HELP
«
Reply #5 on:
September 12, 2020, 11:32:39 AM »
steve
do i send the details over the post or by email?
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Steve
Administrator
Hero Member
Posts: 2310
Re: VideoBox and touch screen not working HELP
«
Reply #6 on:
September 12, 2020, 11:34:31 AM »
just email
«
Last Edit: September 12, 2020, 11:39:20 AM by Steve
»
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Send us some crypto :-)
It helps us pay for the forum and new jukebox developments
Bitcoin
bc1qlfjvxfpj75wcpraa5phvvxjpc9w7dxhd8y9s0k
Doge
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Markieboy1970
Newbie
Posts: 6
Re: VideoBox and touch screen not working HELP
«
Reply #7 on:
September 12, 2020, 11:38:30 AM »
emailed
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Markieboy1970
Newbie
Posts: 6
Re: VideoBox and touch screen not working HELP
«
Reply #8 on:
September 12, 2020, 01:20:15 PM »
Thanks again Steve for all your patience with a computer Numbty.
Ps
The touch screen started working again
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