Author Topic: New internet download not working  (Read 1994 times)

kev1999

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New internet download not working
« on: May 18, 2014, 07:02:30 PM »
Hi All - Hope you ca help.
On Friday night I downloaded Jukeblaster pro. I have installed both parts and updated my machine. When I click on the icon the screen goes black and when it comes back on you get funny coloured writing and then nothing. I deleted it and started again with the same result. I am sure that I saw a message saying that it has not downloaded correctly. It has been down loaded through Google. Any help would be appreciated. Thanks Kevin

Steve

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Re: New internet download not working
« Reply #1 on: May 18, 2014, 08:33:20 PM »
Hi Kevin, I will try to help if I can  :D

Can you post a screenshot of the error or message that you see ?, that would probably give me a better idea of the problem, if you don't know how to grab a screenshot then just try to get the exact error text it gives you, ok :-)
Also, I'm not sure what you mean by "downloaded through Google", if you could explain that a little too.


Forum rule #2 applies to this post:- http://jukeblaster.com/forum/index.php?topic=156.0

kev1999

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Re: New internet download not working
« Reply #2 on: May 18, 2014, 11:02:43 PM »
Hi I will post the screen shot in the morning. When I say I downloaded it through google I mean that I searched for your site on google and paid with paypal and downloaded it fron your site. Thanks Kev

Steve

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Re: New internet download not working
« Reply #3 on: May 18, 2014, 11:05:51 PM »
Ok Kev, that's cool, I will be available most of the day tomorrow to help you  :D.


kev1999

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Re: New internet download not working
« Reply #4 on: May 19, 2014, 09:08:13 AM »
Hi Please see attachment below as requested.
When you click on the icon you get the coloured writing - then it reverts back to the noemal screen. There is no message comming up.

Thanks

Kev

Steve

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Re: New internet download not working
« Reply #5 on: May 19, 2014, 09:44:21 AM »
Hi Kevin, looking at the screenshot it looks like there might be a problem with windows xp, i notice that JBP doesn't have an icon and neither does the control panel.

In short I'm not sure whats wrong, but I can connect to your PC with teamviewer and have a look for you if you like, if you want me to take a look get back to me today before 14:00 and I will send you some instructions.

« Last Edit: May 19, 2014, 09:49:31 AM by Steve »

kev1999

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Re: New internet download not working
« Reply #6 on: May 19, 2014, 10:12:26 AM »
Thanks Steve
That would be fantastic.
I will await your instructions.
Kev

Steve

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Re: New internet download not working
« Reply #7 on: May 19, 2014, 10:31:42 AM »
Ok, Kevin I've sent instructions to your email :-)

kev1999

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Re: New internet download not working
« Reply #8 on: May 19, 2014, 10:43:43 AM »
Thanks I will have a look now.

Kev