Author Topic: A valid licence could not be found  (Read 1644 times)

kev1999

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A valid licence could not be found
« on: July 02, 2016, 02:04:15 PM »
Hi It was working ok till about 2.30am then when a track was rejected it froze and came up with an error A valid licence could not be found - please see attachment  - can't attach - In Details it says 1 No licence found in the suggestion catch 2 No complied licence found 3 An unexpected error occurred while validating 4 Configuration system failed to initialise - root element is missing c\documents and settings \ jukebox_JUKEBOX-PCRK60L..000\LOCAL Settings\Application 5 Data\Touch_Music_Solutions\DefultDomain_Path_fhwfztw2pij3ndmpo300drle25k4\2.4.0.0\user.config\--> Root element is missing    Thanks Kev

Steve

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Re: A valid licence could not be found
« Reply #1 on: July 06, 2016, 07:29:14 AM »
Hi Kev

Delete this folder:-  c\documents and settings \ jukebox_JUKEBOX-PCRK60L..000\LOCAL Settings\Application 5 Data\Touch_Music_Solutions\DefultDomain_Path_fhwfztw2pij3ndmpo300drle25k4

kev1999

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Re: A valid licence could not be found
« Reply #2 on: July 06, 2016, 09:05:37 PM »
Hi Thanks for your help so far I got down to local settings but Application 5 is missing. There is a folder that says application with data inside, however touch_music_solutions is not in that one. Thanks Kev

Steve

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Re: A valid licence could not be found
« Reply #3 on: July 06, 2016, 09:09:53 PM »
What is your software name ?. you posted your problem in the Pub Jukebox section, but PJX doesnt have that problem, are you using VBX? or JBP? maybe ?.
« Last Edit: July 06, 2016, 09:12:39 PM by Steve »

kev1999

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Re: A valid licence could not be found
« Reply #4 on: July 07, 2016, 01:08:09 PM »
Hi Steve - Its is JBP, I actually found the folder and deleted it. Tried it twice and it works brilliantly. So glad that it's back, thank you for your help. Kev

Steve

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Re: A valid licence could not be found
« Reply #5 on: July 07, 2016, 01:19:53 PM »
:-)