Author Topic: Unable to start  (Read 1304 times)

Dj Wolfman

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Unable to start
« on: August 09, 2025, 11:33:55 AM »
Hi Steve, long time I've been using your video software works like a dream but for some reason turned off the other night now can't get it to load up.
Was working fine so not sure if I've done something wrong or software has a bug iv tried look on YouTube to fix but that just doing my head in the shortcut on desktop has a shape like windows Defender Badge if that helps .

Steve

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Re: Unable to start
« Reply #1 on: August 09, 2025, 11:39:23 AM »
Hi Wolfman, you say "now can't get it to load up", describe what happens when you try to start Videobox ???...

Dj Wolfman

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Re: Unable to start
« Reply #2 on: August 10, 2025, 12:06:06 PM »
Hi Steve just won't load tried from shortcut and from inside folder circle goes round twice and stops once double tap mouse no message just not open iv tried normal fixes turning off windows defender that didn't work .I uninstalled then downloaded from web again loads on computer but still won't launch programme so not sure if something stopping it or its lost part of programme been running for 4 years + no problem and I'm not best on computers just basic's but can operate the programme tools but this got me stuffed even do fixes on youtube but they didn't work .

Steve

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Re: Unable to start
« Reply #3 on: August 10, 2025, 12:23:58 PM »
This sounds like a classic anti-virus/defender thing, disable both of them and re-install videobox while they are disabled and try that...

Dj Wolfman

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Re: Unable to start
« Reply #4 on: August 11, 2025, 11:23:22 AM »
iv tried that still won't load your download came with warning Tho

Steve

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Re: Unable to start
« Reply #5 on: August 11, 2025, 01:09:03 PM »
If you are getting warnings then something is interfering with your download, can you show a picture of the warning ? maybe i can figure out what's up...

Dj Wolfman

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Re: Unable to start
« Reply #6 on: August 11, 2025, 02:02:38 PM »
Hi Steve, I've had to do full H-D reboot that seems to fix it now got to reinstall you wouldn't happen to have my license against my email or user iv moved country since first installed if not all good need go through papers in shed, I did copy it off when you sent out to me.
While trying to fix this i put copy on my desktop so ill get that key so i can play around with folders and videos before loading onto jukebox still a good programme .
Thanks Dj Wolfman
Ill try attach photo of jukebox

Steve

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Re: Unable to start
« Reply #7 on: August 11, 2025, 02:12:13 PM »
Glad you got going, as for license issues, if you need duplicate keys or reactivation then you'll need to use the DCS servise here:- https://jukeblaster.com/deadpc.html